Last updated: May 2026

1. Delivery Area

We currently ship within Europe. For deliveries outside this region, please contact us at info@studiomoore.be.

2. Processing Time

Orders are processed within 2–5 business days after payment confirmation.

You will receive a confirmation email once your order has been shipped.

3. Delivery Times

Estimated delivery times:

• Belgium & Netherlands: 2–5 business days

• Rest of Europe: 3–10 business days

Delivery times are indicative and may vary depending on the destination, carrier, and external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, the size of your order, and the products purchased.

• PLAAY° 4-in-1 Set:  Shipping costs for the PLAAY° 4-in-1 Set are always charged separately and will be calculated at checkout.
  
  
• Accessories Purchased Together with a PLAAY° 4-in-1 Set:  When accessories are purchased in the same order as a PLAAY° 4-in-1 Set, no additional shipping costs will be charged for the accessories. The customer will only pay the shipping costs applicable to the PLAAY° 4-in-1 Set.
  
  
• Accessories Purchased Separately:  When accessories are purchased without a PLAAY° 4-in-1 Set, shipping costs for the accessories will be calculated and charged at checkout.

All applicable shipping costs are displayed during checkout before payment is completed.

5. Delivery Method

Delivery is made to the address provided at checkout.

Please note:

• Delivery is carried out at ground level unless otherwise agreed

• Customers are responsible for ensuring that the delivery location is accessible
  
  

6. Shipping Responsibility

Responsibility for the goods transfers to you once the goods are physically delivered to the specified address.

If you are not present at the time of delivery, the carrier may:

• leave the parcel in a safe place

• deliver it to a neighbor

• or arrange a new delivery attempt
  
  

7. Damages and Issues

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at info@studiomoore.be with:

• your order number

• a description of the issue

• photos of the damage (if applicable)

We will assess the situation and provide an appropriate solution.

8. Failed Delivery

If delivery fails due to incorrect address details or absence, additional shipping costs may be charged for re-delivery.

9. Delays

We are not responsible for delays caused by:

• shipping carriers

• customs procedures

• events beyond our control

However, if your order is significantly delayed, please contact us and we will assist you.

10. Contact

For any questions regarding shipping, please contact: info@studiomoore.be